1) Contact us, via phone or email, within thirty (30) days of receipt to communicate your desire to return the product for a full refund.
2) Ship return package to: RescueTouch, 850 Teague Trail #1944, The Villages, FL 32158
3) Include a letter stating your name and reason for your return or exchange.
4) Return the package prepaid (Sorry, we cannot accept COD’s)
5) For maximum protection, insure your shipment for full retail value.
6) If returned merchandise is found to be damaged, tampered with, or otherwise not in a resalable condition, package shall be refused and returned to purchaser.
7) Refunds may take up to 21 days to process following receipt of your return.
Items That Can Not Be Returned For A Refund (Exchange For Same Item Only)
*PLEASE NOTE: Purchases of the following items are considered final and cannot be returned for a cash refund (exchanges or in-store credit only):
1) Products damaged by misuse, accident, unauthorized repair, or other causes not within our control.
2) Any/all items that are labeled as “Special Order” items.
Exchange Of Defective Items
Defective items may be exchanged within one year (365 days) of delivery of the original shipment, and at RescueTouch’s sole discretion, for the exact same item. Exchanged items shall not be returned or re-exchanged for another item. If your item has been damaged during shipping please e-mail us immediately.